BIN Sale not appearing in Waiting For Payment/Ready To Ship Folder

Hi. Can you help me understand why a BIN sale appears on eBay but not on GarageSale? The eBay button remains greyed out.

I can forward a screen shot if that helps.

Rgds
Nick

Hi Nick,

yes, can you please post a screenshot?
It’s not clear to me if you’re referring to an issue with a smart group or to another issue.

Regards, Kristian

Hi Kristian

Yes, it is a Smart Group.

Here is the Sold BIN with greyed out box.

And here are the conditions set:

Always, I see sold items in my Smart Group. But not this time. And I have not changed any settings.

Thanks
Nick

Hi Nick,

thank you for posting the screenshots.
The first screenshot shows an ended listing in Listing mode.
The second one shows smart groups settings for orders in Orders mode. Did you already notice that there’re different modes?
Are you trying to create a smart group in listings mode?

Regards, Kristian

Hi Kristian

I don’t touch my Smart Group settings.

When an item is sold and paid for, two things happen:

  1. I get an alert in my Ready to Ship smart group.
  2. The eBay box moves from grey to green.

In this one instance, neither of these things happened, which seems odd as none of my settings had changed.

Thanks
Nick

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