Every 5 min or so OR, if I manually Sync in get a popup that says ( Synchronization failed An error occured while trying to download data from the synchronization server.) But the information seems to still be syncing everything between my 2 computers.
Please let us know which version of GarageSale 8 you have installed. (Just select ‘About GarageSale’ from the ‘GarageSale’ menu in GarageSale.)
GarageSale creates logs of the synching activities and saves it in a “SynchLog.txt” file. Could you send us the “SynchLog.txt” file?
These are the required steps:
- Open GarageSale 8.
- From GarageSale’s Help select “Open Library Folder”
- Locate the “SynchLog.txt” directory there and send it to us or post it here compressed as a zip file.
Regards, Kristian
Both computers are using 8.0.4, And it downloads fine, just doesn’t upload the changes on one computer…
Even compressed it says:
Sorry, that file is too big (maximum size is 8072kb). Why not upload your large file to a cloud sharing service, then paste the link?
I will try sending it via email…
Thank you! Both computers are using 8.0.4, And it downloads fine, just doesn’t upload the changes on one computer…
Tried to put the log on the post but Even compressed it says:
Sorry, that file is too big (maximum size is 8072kb). Why not upload your large file to a cloud sharing service, then paste the link?
I will try sending it via email here:
(Attachment SynchLog copy.txt.zip is missing)
8.0.4 Says the ZIP file is also too big to email and post on the board…I will paste the end if the last sync info here. Please let me know if this works, or how else to send the file:
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/24BFE814-72B4-467B-A342-C5D7292EA6C8, (hash 006080069f2f0664d5e081036e8f2ca1d21a42f1, rev: 0, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/25869130-5832-4D25-B82F-5FA00BCBE48C, (hash 074a5b0ad3d8b658b88adc34a3e2b578d27be2c8, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/2AF23CEB-CC26-4A19-9BDE-6A21AF01C4D0, (hash 8c45af38693d1105f10b67c1188b8cb2a4b55785, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/2E5E1313-6499-4F0C-A831-68A2E051D2B7, (hash 9ece589a147a6c7bfe20416d56bec5109db1f2d1, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/2FEB2352-6148-42D1-8207-D9F32F113061, (hash 86741a01118ee25f91e5d17ee14212a38257b5af, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/30429896-490F-4482-804C-DDE06537A57D, (hash 6bbd1ab2a590ffdf4a5fe08e0daaeabe412ef22d, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/31D6539C-D483-407C-974E-7488ED656AFF, (hash 02291940989abc71bba4cf92e73a77f5cde9a931, rev: 0, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/36804C38-4898-4938-9C43-E3A795B0ECA4, (hash 28532864a0acb7dbdeb54ec04d00c558e3752b3e, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/36A6AF55-C7D9-43AB-BA85-5122FA9630C0, (hash 3b9abd6583f4af2f2d71b14572f73a41fa6a369a, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/3721B67F-D895-426E-9913-2E01DB31C06F, (hash 6b0bb945d4a1e01f39d8b61243c0ea9b5fa407c7, rev: 0, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/3787153E-5F59-4694-B4E6-0021292C5BBB, (hash 0776a7ae3944bdb46636218af831b74f77e915e3, rev: 0, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/3818757B-0694-42E7-B7E4-4AFBC1B1B011, (hash 270036d6707a16c7064e68198156a67438d2b85b, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/3CDB5764-F317-4330-97CE-CBC13AC303C9, (hash bedcd5b448d9d5574c28eacdbd802ac5b3144af5, rev: 0, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/3D706664-5C41-4CD9-82B3-B483E6D886EB, (hash c6142935e661d3f1a26faa42b3e46f00d29f6131, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/3DAC8FB6-9F1C-43E6-9009-7EC1866D8CE7, (hash bd84b75264ff6ecc1c27428d00a58e9d97e7bb76, rev: 0, refCount: 1)
2019-11-15 10:11:02 -0700: uploading /obj/GSEbayListing/41209254-24B3-4977-99EC-A3C1C74F56DD, (hash 1efa262cbf2fae4a3c2e4e416359032dad645d82, rev: 1, refCount: 1)
2019-11-15 10:11:02 -0700: uploadObjectDataBulkRequest: received error Error Domain=com.alamofire.error.serialization.response Code=-1011 “Request failed: unacceptable (406)” UserInfo={NSLocalizedDescription=Request failed: unacceptable (406), NSErrorFailingURLKey=https://pro.iwascoding.com/syncserver/api/bulk, com.alamofire.serialization.response.error.data=<7b226572 726f7222 3a747275 652c2272 6561736f 6e223a22 52657669 73696f6e 204d6973 6d617463 68227d0a>, com.alamofire.serialization.response.error.response=<NSHTTPURLResponse: 0x600003fcf1c0> { URL: https://pro.iwascoding.com/syncserver/api/bulk } { Status Code: 406, Headers {
“Content-Length” = (
44
);
“Content-Type” = (
“application/json”
);
Date = (
“Fri, 15 Nov 2019 17:11:02 GMT”
);
Server = (
nginx
);
“Strict-Transport-Security” = (
“max-age=31536000; includeSubDomains; preload”
);
} }}, giving up
2019-11-15 10:11:02 -0700: pullDidFailWithError: Error Domain=com.alamofire.error.serialization.response Code=-1011 “Request failed: unacceptable (406)” UserInfo={NSLocalizedDescription=Request failed: unacceptable (406), NSErrorFailingURLKey=https://pro.iwascoding.com/syncserver/api/bulk, com.alamofire.serialization.response.error.data=<7b226572 726f7222 3a747275 652c2272 6561736f 6e223a22 52657669 73696f6e 204d6973 6d617463 68227d0a>, com.alamofire.serialization.response.error.response=<NSHTTPURLResponse: 0x600003fcf1c0> { URL: https://pro.iwascoding.com/syncserver/api/bulk } { Status Code: 406, Headers {
“Content-Length” = (
44
);
“Content-Type” = (
“application/json”
);
Date = (
“Fri, 15 Nov 2019 17:11:02 GMT”
);
Server = (
nginx
);
“Strict-Transport-Security” = (
“max-age=31536000; includeSubDomains; preload”
);
} }}
2019-11-15 10:15:49 -0700: new synch engine state is: Idle (Pushing -> ServerBusy)
I Haven’t heard back from GS in several days… I was just able to send the Sync Log vial mail, as I explained last week, I could not put it here due to your size restrictions. It is a little less than 15mb. Please reply with some help, as I updated to the 8.0.5 and it still isn’t working on one computer, it just constantly gives me a sync error, and doesn’t upload my changes, however is downloads changes from the other computer… What steps should I take to resolve. Thanks again!
There are two unrelated issues here:
- At least on of your images is over the size limit we set for our synch server. Once you locate that image and remove it/or scale it down, you should be good. Here is how you might locate it:
- In GarageSale, choose “Help” menu > “Open Library Folder”
- Open the “ImageLibrary” folder
- Sort that folder content’s by size
Do you see any particular large images (> 8 MB) there?
- The SynchLog file is too big for the forum software. You would have needed it to compress it as a zip file before upload, but I don’t think that’s necessary any longer.
Hello, and thank you for the reply,
-
I just checked the ImageLibrary folder on both computers, and the largest image on both computers is only 4.1mb… So, it doesn’t appear to be that.
-
I did compress the Sync log to a Zip file by holding the right click button and compressing as you said, and that took it from 69mb to just under 15mb and it said that was too big for your system. I was able to email it about an hour ago to garagesale@iwascoding.com directly and it did go through, I will attach again here and now…
(Attachment SynchLog copy.txt.zip is missing)
It just bounced back again and said:
Sorry, that file is too big (maximum size is 8072kb). Why not upload your large file to a cloud sharing service, then paste the link?
I was able to email it directly to garagesale@iwascoding.com and it did go through: Please check the email there… Thank you again!
Any update here? Kristian said he was forwarding the SyncLog over to Ilja to look at yesterday. I was able to get it to email to him./Please let me know, I would like to get the sync feature back up and running properly. Thank you!
Same here, on both machines.
I also get regular notifications, every few minutes or so!
Here are my Synchlogs. Rename to SynchLog.txt.zip.001 and SynchLog.txt.zip.002, respectively
SynchLog.txt.zip002.zip (3.4 MB) SynchLog.txt.zip001.zip (6.7 MB)
Sorry, I cannot expend these zip files. Can you post them to Dropbox or something similar, if they are to big for this forum to accept.
The only way I could get the zip file to them is by sending it through a NEW email, not a reply. If you reply it has the same issue with posting on the board. Hope this helps, I was able to email it directly to garagesale@iwascoding.com and it did go through: Hope they are able to help us all, or fix the glitch…
Did you receive my support mail I sent you earlier this day?
Regards, Kristian
Our records show that you requested a refund for your GS Pro subscription, hence your subscription was canceled. Since your subscription expired since, synching has stopped working.
Yes, thank you I did receive that this morning. Since it was only one of my machines, and I wasn’t making progress, I ended up completely deleting GarageSale and all of the files associated with it from the computer that wasn’t syncing. I reinstalled GarageSale and then downloaded everything from the cloud… Then imported the listing gap from eBay… I bit of a process but the time being everything seems to be working again on both of my machines. Seemed to be a doable work around. Thank you, Richard
