Currently I am testing this, but it seems that eBay somehow does not accept your EAN code. I tested different code and “Does Not Apply”, too and these are accepted by eBay. So besides that you can not enter “Does Not Apply” into the Barcode field this field indeed works.
Maybe you can try to list an item through the eBay website and tell me whether the website does accept your EAN code? Maybe the upload validation is somehow buggy on eBay’s end (as you stated above).
I tried to list an item with your EAN and eBay accepted it without any warning. Seems that there is a different validation on the website and through the API we are using. Maybe you can just ignore the warning, that there is no product found for your EAN.
Hi Paul, many thanks for your efforts.
I also have Turbo Lister on a Windows laptop. Turbo Lister must use the same API ??
If Turbo Lister also fails, then it is an eBay API problem.
If Turbo Lister works, then it is a GarageSale problem ?
I will try to do this as soon as possible, maybe tomorrow but maybe Thursday…
UPDATE : I was able to do this very quickly !!! same problem with Turbo Lister - valid EANs are rejected “no product found for the EAN”… looks like we need to raise a ticket with eBay Support
OK - because exactly the same problem happens with Turbo Lister, I spent a long time talking with eBay support this evening.
It is acknowledged that EANs are a problem at the moment.
BUT - the important thing is that Turbo Lister will support “does not apply” in the EAN field.
This is now a request that GarageSale also allows “does not apply” in the Barcode field.
Many of my items do not have barcodes, so when eBay makes the EAN a mandatory field at the end of the month, I will need to be able to specify “does not apply”
many thanks !
Hi David,
currently I am working on support for “does not apply” in GarageSale. This will be send whenever a product identifier is required in the category but none is set in the template. I will come back when a prerelease is available for testing.
Thanks,
Paul
Hi David,
I have uploaded a pre-release for you here:
http://downloads.iwascoding.com/downloads/GarageSale_6_2015-06-18.zip
Please note that you have to update your categories in the preferences (even if it states that it is already up to date). With this release you will still get the warning about the not found product, but you should be able to upload listings without a EAN/ISBN/UPC to categories that requires a product identifier. The “Does not Apply” is automatically set on those items.
Thanks,
Paul
I now have this problem as of today. I am trying to list in ‘Home, Furniture, DIY > Appliances > Other Appliances’. I downloaded the pre-release from Paul above and updated the category tree then quit & restarted. I am still getting the error ‘21919301 Required field, EAN, is missing. Please add EAN to the listing and retry’.
Hi,
what did you enter in the Barcode field?
Thanks,
Paul
Hi Paul - OK this was my error!!
When I restarted I clicked on my docked icon (related to the previous version). I opened your pre-release and this time I can confirm it was accepted by eBay. I had nothing in the barcode field.
Hi I also have this problem, it will not accept a valid EAN Number in the barcode field ?
Hi Jenson,
could you post the EAN so we can try to reproduce it here?
Regards, Kristian
Hello,
I have the same Problem with GarageSale and EAN, which are required. I still tried the pre-release version posted above but it won’t work. The EAN is 609408433351 and I placed it in the Bar Code Field and also, I created a customer field called EAN. I use the category Musical Instruments.
If I use 609408433351, I get an error and a warning:
The error is this:
Required field, EAN, is missing. Please add EAN to the listing and retry.
I was able to get around this by prefixing your EAN code with a zero.
The warning I got is:
No product found for ProductListingDetails. <609408433351>.
There is nothing we can do about it, so I just selected that warning in the error panel and clicked the “Ignore” button, so I won’t so it again.
I have downloaded the pre-release version, I enter Does not apply in the barcode field in the inspector and still get error 21919301 Required field, EAN, is missing. Please add EAN to the listing and retry.
I am trying to list in category 51,071 USB Flash drives and no they do not have any barcodes as they are a bulk buy from China.
it seems like UPC/EAN is weak spot of GarageSale. many problems with them.
Have you tried listing your USB sticks with the barcode field empty? That’s what I did, and the verification went through without any errors.
Hello. For weeks I have been trying to list vinyl records many of which have no EAN or barcode information. I have tried leaving the Barcode field in the inspector window empty and I have also tried putting Does not apply. Either way I get an error whilst uploading stating > Error 21919301 Ean is missing a value. Enter a value and try again. I have updated to the newest version and updated the categories too. Please advise when a work around will be implemented. I am not happy that after many many weeks no solution is available. This is now also happening when I try to list Lego sets under Toy & Games > Construction Kits . Lego
Hi Guy -
I have been using
Not Applicable
for LPs when it kicks them back. I think it is an EBAY problem, not Garagesale. Seems maybe different categories need different wording to get around it? Also, not all LPs need something in the barcode box, AND it seems like they are constantly updating their database, as one week an LP won’t need anything in that field, and the next week it does.
Pete
Hi, I’m trying to list items in Musical Instruments and i am also getting the error 21919301 EAN missing a value. I have tried copy and pasting into the field scanning the EAN from the relevant item into the field and also typing it in but to no avail. also i have tried adding not applicable, NA, N/A, none of these work! is there any other work around that people have found as we have over 2000 products stored in garage sale and i don’t really want to have to go through listing them via the site.
Also it sometimes brings this error up when you are just trying to amend a price!
Please help i have the boss breathing down my neck.
Paul.
Hi Paul,
it worked for Guy to update the eBay category data (he contacted the support).
Simply open the GarageSale preferences and update the categories in the Categories tab.
Choose ‘Download Anyway’ if prompted.
(Make sure the correct eBay site is selected in the GarageSale preferences>General.)
Back in Template mode check re-select the category.
Regards, Kristian