Pre-filled information page not loading with Barcode Scanner

Using 6.9.8 the pre-filled info is not loading. I saw another user experiencing this on the GS forum with no resoltion. I would have added to that topic but it was automatically closed after 10 days. I’m experiencing the same thing. It is not an option for me to upgrade to GS 7 right now, and would that really fix it? I have a lot of DVDs to list and this is a quick way to do it. Please advise. Thank you.

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