I have been using GarageSale for a while now but still don’t fully understand how I am over selling my inventory and ending up with negative qty’s.
I mainly sell mens clothing which comes in 4-5 variations per style e.g. a shirt in 5 sizes. All my listings are good till cancelled as I have eBay store.
When I add a new listing the “ignore inventory” and restart without change options cannot be selected because there is not an active auction associated with the new listing I am about to start.
Once I start the auction do I need to go back in and select these choices once the auction is running?
From time to time I need to adjust the inventory associated with a running auction, maybe a customer purchased a shirt and the size wasn’t a good fit and they return it to exchange for a different size.
I used to go into inventory, change the stock qty’s and then select the relevant auction template - inspector - advanced - variations - then drag and drop the adjusted SKU’s over and revise the auction.
Now when I try to do this the drag and drop doesn’t work, I can select the SKU from the drop down box but when I try to revise the listing I get 2 different error messages. - 2191664 “Variation specifics provided does not match with the variation specifics of the variations of the item” The second error message reads “Variation cannot be deleted during restricted revise”
I do hope you can advise me on these issues.
I am wanting to use GarageSale as a tool to make a living and I must understand it fully, the over selling of stock as you can imagine results in wasted time refunding customers and communication to resolve their disappointment in them purchasing items that cannot be fulfilled.
If you check the “Ignore Inventory” option, GarageSale will restart your listing even though there is not sufficient inventory left. Maybe that’s the reason for the over-selling?
as Ilja already wrote you should make sure that the “ignore warning” checkbox is not selected if you’re about to restart/relist the listing.
Regarding the eBay errors: It seems that you changed the variation specifics in your auction template after starting the listing. Maybe you can set it back to the initial variation specifics?
I’m still having problems with “over selling” inventory.
Garage sale is allowing me to sell into negative quantity of sold out lines.
The ignore inventory box is checked in all my listings by default, it is in “shadowed text” in the background and I am not ticking the feature to be active.
Is there a way I can “bulk” edit to disable this as I have a 161 active listings.
Can I tell what active listings will “oversell” into negative qty’s in the future?
As you can imagine, I am having to tell customers I cannot fill there orders, cancel requests etc, bad feedback, refunds etc etc it’s a real nightmare!
I’m still having problems with “over selling” inventory.
Garage sale is allowing me to sell into negative quantity of sold out lines.
The ignore inventory box is checked in all my listings by default, it is in “shadowed text” in the background and I am not ticking the feature to be active.
Is there a way I can “bulk” edit to disable this as I have a 161 active listings.
I can I tell what active listings will “oversell” into negative qty’s in the future?
As you can imagine, I am having to tell customers I cannot fill there orders, cancel requests etc, bad feedback, refunds etc etc it’s a real nightmare!
This “ignore inventory” checkbox only has an effect if your are using GarageSale’s auto-relist feature. Since you don’ t seem to use that feature, it is disabled. If you were using the auto-relist feature, this checkbox would tell GarageSale to go ahead an relist a list even if there’s no sufficient quantity. This doesn’t sound like something you want.
When you are trying to put more inventory online than you have stock for, you should see an error like this:
Can you please do me a a favor and try to start a listing with a quantity set to a high number than what’s shown for it’s SKU in the inventory panel? Does the panel from my screenshot above come up before you get to the panel that shows you the listing fees?
Hi Ilja, I think I’m getting close to working out why I’m overselling inventory.
It is only happening on listings I have revised at some stage.
If I have changed the description or altered the quantity etc I have been selecting “revise entire auction”. Maybe this has been revising the variation qty’s back to what they were when the listing was first started?
Anyway it looks like it is only happening to auctions that I have revised. If I am revising listings in the future I might just highlight the specifics of the auction that I want to revise i.e quantities.
Once the revision has completed I will check the now updated listing to double check the quantities are correct… to be continued I guess.
Regards and thanks for suggestions and reply.
Thanks for sharing your findings. They make perfect sense!
Now we only have to come up with a way to prevent other users falling into the same trap, as the consequence of choosing “revise entire auction” are not immediately obvious when revising a multi-item listing with existing sales.
I had the app relisted three items that I was out of. The quantity went negative. Never checked “ignore inventory” box. In fact, two of the items I only had one copy each. Could you please explain me what I did wrong?
Did you have the “Automatic Restart” Option enabled in the Original Listing?
Were these variation listings?
Also, when you look up the ebay item id of the original listing, and copy and paste it into the search box, does GarageSale find multiple listings with that item id or just one?
Did you have the “Automatic Restart” Option enabled in the Original Listing?
In two no, in one yes.
Were these variation listings?
No
Also, when you look up the ebay item id of the original listing, and copy and paste it into the search box, does GarageSale find multiple listings with that item id or just one?
Just one.
The problem persists. I had another 5 items relisted while 0 in the inventory and it resulted in sales of unavailable product with all the repercussions.
Could you please help?
Ilija,
Just got another four items with 0 q-ty in the inventory sold. The app relisted them again.
All four had automatic restart selected but ignore inventory was not checked!
I kindly ask you to investigate the matter. The issue has a direct effect on my performance and it’s crucial for my business!
I am using the 7.0.4 (779) And it just happened again. It relisted a product again. even after I manually stopped a listing it relisted despite of the negative q-ty. I had stopped it and it relisted again and autorelist was not enabled.
@kristian what is this exactly? I read it but I still did not understand. I mean, I have many many listings that are relisted all together, all my 2000++ listings auto-relist… may this be a problem? Is there a limit or auto-relistings? I hope not…
It means we added extra checks in the code a various places in the auto-relist flow, to prevent over-relists, like the original author of this thread experienced.
