API error using order section

[fedege96]

Hi,
since some days I am having an API error using the order section. This warning appears when clicking the “shipped” checkbox. Orders are correctly marked as shipped also in ebay site: “an unknown ebay API error happened”

If you add a tracking number, select the courier and press enter, the same warning appears several times (two times for 1 item orders, 2 times if the orders have 2 items). If the order has 1 item, the tracking is NOT uploaded to ebay site (order is marked as shipped correctly). If the order contains 2 or more items, tracking is correctly uploaded to ebay site.
Let me know what I can send you to catch this bug.

Thank you
Federico

[davidelliott]

Hi @Federico. Did you notice that EBay have fixed the ‘out of Stock’ preference setting - after one year.
David

[markus]

Same problem here, today that happend to every single order. GS 9.2.1

[fedege96]

Hi @davidelliott , yes I noticed, they took one year to fix it! Incredible, I just hope it won’t happen again as in the past, otherwise we will have to wait another year… I hope this API error is something inside GS and not ebay…

@markus

that happend to every single order

Yes also for me, the warning appeared for every single order.

[ilja]

Let’s hope this is just a temporary glitch that somebody at eBay will have fixed by tomorrow.

[markus]

I tried to renew my token but sadly that had no effect… Was worth a try.

[markus]

Can you replicate that error? And can you find out where it comes from and how to avoid it?

[ilja]

It looks like eBay’s API is returning faulty XML for the call to make changes to an existing order.

We filed a bug report with eBay and will try to come up with a workaround, that tries to cope with this scenario until eBay has fixed the issue.

[ilja]

eBay got back to me and told me that the issue is fixed now. I already heard back from users that they don’t see that error in GS anymore.