Automatic Restart and Cancellation

1

I recently started using the automatic restart and cancellation feature. For the most part, it has worked out well but we’ve had a few listings that were sold but were relisted automatically which it should not have done. As a result, the items were purchased twice and we had to issue refunds. Any suggestions on how to resolve this issue. Thank you in advance.

2

Was the automatic restart option enabled in these listings?
Also, are you sure that it was GarageSale that restarted these listing or was it eBay maybe?:
https://www.ebay.co.uk/help/selling/listings/creating-managing-listings/relisting-items?id=4147#section1

Regards, Kristian

3

Hi Kristian. The automatic restart option was enabled. After the item was sold, the system automatically generated an active listing. I will review the link you sent and will see if it was done through eBay. Thank you.

4

As long as there’s quantity left, that’s the normal behavior if I am not mistaken. If the auto restart option is enabled, GarageSale will restart the listing once it is sold.
https://manual.iwascoding.com/gs8/en/Listings_Section-Relisting_Listings.html#automatic-restart-feature

Regards, Kristian

5

It is most likely this. It has burnt me a few times. Make sure the “Ignore Inventory Quantity” is not checked. It sometime auto fills itself. I wish it wasn’t there but it is. Screen Shot 2021-02-18 at 12.08.48 PM

6

I have been using restarts since GS started the feature. The quantity in inventory is the only thing that has been a problem for me the whole time. Once you learn what can cause a problem it is great and easy to use. You have to watch GS closely to be sure all your settings are correct. I still can get a check box wrong. This check box can also get you:

Screen Shot 2021-02-18 at 12.33.58 PM
Screen Shot 2021-02-18 at 12.33.58 PM1224×638 79.9 KB

7

Ignore Inventory Quantity was unchecked. I will look at this box to see if this could be causing it. Thanks so much for your help!

8

You also have to look back at the first listing to sell. It may be checked on the “Ignore” button but the restarted listing the check is removed.

9

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