BIN Sale not appearing in Waiting For Payment/Ready To Ship Folder 2

[nick777vvv]

Hi Kristian. We were in conversation a couple of weeks back but unfortunately I didn’t get a response back from you and the topic is now closed.

I am still having similar issues, with finished sales on eBay showing as live on Garage Sale (I can send screenshots).

Can we resolve this?

Thanks
Nick

[ilja]

Does the listing status in GarageSale update when you choose Listing > Update all Listings ?

Screenshots would certainly help.

[nick777vvv]

Unfortunately no.

Here is a screen shot showing that the item has finished successfully. Note that the listing in the left hand column still shows the item as ‘live’, instead of a green ’sold’ box

[kristian]

Hi nick,

could it be that there’s a title bar above the listing that says “Archieved Listing”?

Regards, Kristian

[nick777vvv]

No. The title is LISTINGS in grey font.

[kristian]

@nick777vvv

No. The title is LISTINGS in grey font.

Hmm, could you post a screenshot from the whole GarageSale window? You can left out the Inspector sidebar if you don’t want to show that.

Regards, Kristian

[nick777vvv]

Hi Kristian

Full screen window attached below. I don’t know if it helps but this was a sale that was BIN with Make Offer. The buyer made a lower offer which I accepted.

Rgds
Nick

[kristian]

Hi Nick,

hmm, it might be that GarageSale didn’t get the “is sold” information from eBay but that’s just a guess.

If you compare the listing’s item ID in Live view with the item ID in the “Status” Inspector: Is it the same in both views?

You already refreshed your eBay access token in the GarageSale preferences > Accounts and selected “Update all listings” from the Listing menu afterwards?

Regards, Kristian

[nick777vvv]

Yes, exactly the same (see below). And token is refreshed.

It’s no big deal as I obviously find out that the item has sold via eBay email alert. But as this is the second time this has happened, there may be a glitch somewhere…

Rgds
Nick