Broken Account Details (Preferences etc)

Here is another idea for you to try:

Open Safari and go to https://api.ebay.com.

Do you get an error? If so, can you post a screenshot of the error panel?

If you don’t get an error, can you post a screenshot of the panel you get by clicking on the lock icon in front of the address field?

(I’m running 10.10.3 - if that’s effects things?) This is what I received… I’ve clicked “always trust” and now things seem to be working all okay. Any ideas what might have caused it?

Thank you greatly for your support on this!

Ooops. Your system is missing the required VeriSign root certificates, which are used to validate eBay’s server certificate.

Without these certificates, most website that use HTTPS won’t work.

What happens if you search for VeriSign in Keychain access? Does it look like this:

Looks like this at present:

Still, it seems odd that you have the VeriSign root certificate ending in “G5” 4 times in your keychain, it’s only present once on my machine.

Also, when you compare the “G5” certificates details from inside Safari for api.ebay.com with the ones from Keychain Access, does their serial number under “Details” match? For me it’s “18 DA D1 9E 26 7D E8 BB 4A 21 58 CD CC 6B 3B 4A” in both cases.

Can you recall if the connection problems in GarageSale started right after upgrading to 10.10.3 or before?

When I goto api.ebay.com I seem to get a G3 certificate, not a G5. (In my KeyChain the orange logo’d G5 does match your ID).

I hadn’t used GarageSale for a few weeks until earlier this week, and the only notable changes to my MacBook Pro since then was upgrading my OS through the 3 beta releases of 10.10.3 and now on the final release.

Thanks

Hi, I have almost exactly the same problem reported by Barklay2k

except - https://api.ebay.com just returns a blank page (in Safari, Chrome & Firefox)

  • my Verisign list in KeyChain Access has multiple G3’s and one G5

I was using GarageSale 6.9.3 and I am now on 6.9.4b1 (608) - no apparent difference - on OS X 10.9.5

regards, Stuart

I’m getting the same problem to, OSX 10.9.5 Garage Sale 6.9.3 (606) Authorise button greyed out, can connect to the api server as suggested before, getting G5 and G3 certificates shown

regards, Dave

Hi Stuart,

it turns out that GarageSale 6.9.4b1 and b2 do not fix the issue but this version should finally help:
http://downloads.iwascoding.com/downloads/GarageSale_6_2015-04-12.zip

Regards, Kristian

Kristian, I have had the EXACT SAME problem on my iMac for the last 4 days (at least). GarageSale would not allow me to refresh my access token or verify templates or show me listing fees. In short, GarageSale would not connect to eBay. Out of frustration, I finally came to here-- figuring I could not be the only one having this problem.

As usual, you guys are always on top of things. In a great bit of timing, I just downloaded the “new” GarageSale you just posted 3 hours ago-- and problem solved! Thank You SO Much! :smiley:

And thanks to Barclay2K for bringing the problem to your attention initially. I would NEVER have been able to provide you with the techincal information you needed like he did!

Downloaded the newest beta and it fixed the initial connection problem, but now when I go to upload an auction, I get the error message:

“A network error occurred while trying to connect to eBay’s image server.”

What gives?

I got the same problem despite installing version 6.9.4. That solved only the connection problem but there is still this new “image server problem”

@amadar & sunflower: Are you using beta 1 or 2 of GarageSale 6.9.4 or this latest version?:
http://downloads.iwascoding.com/downloads/GarageSale_6_2015-04-12.zip

Also, does anything appear in the Console utility’s window from GarageSale around the time you start the auctions?

Regards, Kristian

Are you guys sure you don’t Kaspersky Internet Security installed?

same problem here. No internet access, no possibility to update token or add new account

@trenddokument What version are you using? Is it this one: http://downloads.iwascoding.com/downloads/GarageSale_6_2015-04-12.zip ?

I run the latest version http://downloads.iwascoding.com/downloads/GarageSale_6_2015-04-12.zip
and no Kaspersky or other security software installed.

Hi sunflower,

Thank you for your feedback. Does anything appear in the Console utility’s window from GarageSale around the time you start the auctions?

Regards, Kristian

@kristian @ilja

When I was doing some research into the certificate error, some feedback online referred to system clock being set to the incorrect time (e.g. people who changed the clock to get free items Candy Crush experienced certificate problems).

Thinking back, the issue seemed to develop (for me) after our clocks changed to British Summer Time (BST). Is the problem related to how GarageSale is handling time changes?

Thanks