Cannot access Media Library


#1

I cannot access files in my Media Library. My Media Library gives me two options: “Photos” or “Pictures”. Photos works - I can get to the files with no problem. However with Pictures, I can only get to the Folder level, not to the files.

It was working a couple of weeks ago but no longer. Please advise.

Thanks
Nick


#2

Hi Nick,

do you maybe just have to double-click on the folders in the Media Library to open it?

Regards, Kristian


#3

I wish it were that easy Kristian. Unfortunately the folders will not open…


#4

Is there any way you could post a screenshot so we can see what you see?

Taking screenshots is done easily:
Press Command-Shift-4 on your keyboard simultaneously, then select an area with the cursor. It will be saved as an image file on your desktop.

Regards, Kristian


#5

Hi Kristian

Have attached two views. One showing the option to access both Photos and Pictures, the second is the view of the Pictures folders that will not open.

Thanks
Nick


#6

Hi Nick,

it seems you have to right-click on an folder to actually open it.

Hope this helps,
Kristian


#7

Solved! An unusual way of opening a folder but it gets me there!

Thanks
Nick


#8