I’ve been using GarageSale 7 through a PC virtual machine for years without any issues (as it’s more convenient to access GS on my desktop system than on my Macbook). Running Mac OSX 10.11 El Capitan.
Just this morning it started crashing when selecting or right clicking any kind of listings, “GarageSale quit unexpectedly.” GS opens up just fine, it only crashes when selecting or right clicking any listings.
By using the forum search option, solutions I’ve tried:
Whilst not being able to right click to delete listings, I have been able to delete recent listings I’ve created that my be bad templates imported from GS Scout by dragging the groups into the “Deleted” category then “Edit > Erase Deleted Items”
Deleting “WebArchives” folder
Checked volume storage & integrity (all is fine)
Updated to latest version GarageSale 7.0.21 (859)
Re-entered GarageSale 7 Family Upgrade license
I don’t have a recent backup of the database. In really need of some help as cost, purchase date, supplier information are stored in the listing comments below the cost for accounting purposes.
Guessing there might be a bad image or listing template in the database.
As instructed, opened terminal and copied pasted your command. Tried opening and GS still crashed when selecting any listing, GS starts up just fine, giving the same error “GarageSale quit unexpectedly.”
I have a crash log from the diagnostics folder. Would that be of any help?
Sent the crash log to the GarageSale support email.
I have been contemplating upgrading to GarageSale 8, although have concerns before investing in another license key & the time to setup adaptive workflow, since GS 8 does not support MacOS 10.11 which I have other business software that require to run on 10.11.
If I upgrade to GarageSale 8 will I be able to recover/repair my old database?
After spending the whole day observing the crash behavior, noticed one of the many listings had a category listed as “unknown” accessible without crashing, as it seems categories were not updating since the eBay token was the cause of the problem. Without the steps taken, the token wouldn’t refresh.
Will leave the solution here just in case someone has similar issues down the road with GarageSale…
Steps:
Open GarageSale > Preferences, remove all accounts
Close GarageSale
Open Key chain access search “garagesale”
Delete all associated GarageSale entries
Restart Mac OSX
Login to eBay, navigate to “Settings > Site Preferences” then revoke GarageSale
Open GS, “GarageSale > Preferences” add account back
Went to one of the accessible listings had an “Unknown” category that doesn’t crash the software, clicked the category to view window, select the settings/gear/sprocket, update categories
GarageSale no longer crashes & works fine.
If all listings are inaccessible due to crashing, I was able to create a new listing through “File > New > Create New eBay Listing” to access the category update settings window without crashing.
Does GarageSale 8 mitigate issues like this? I’m considering upgrading the whole ecosystem to accommodate GarageSale to prevent issues in the future. Also my database is about 10GB in size.
GS 8 works way better than 7! Having said that I will tell you I had problems when importing my whole database when I upgraded. It was 180 GB in size though so you should have no problems. If you do, these guys are great and prompt in helping sort out the issues when upgrading and importing.