Thanks for bringing this up, as I have also noticed this glitch.
I have a smart folder with the parameters “Status is complete” and “shipped is yes”. I use the info found here in the orders section to make note of the eBay and PayPal fees for each sold and shipped item for a given week. (Almost everything I sell is on consignment for other people so I have to look at and deduct fees for each item sold)
Every now and then a multi-order will show up properly there with all of the separate items able to be viewed, but usually only one item from the order shows up, even though they were paid for and shipped together. If I try to go to the auctions/ live view to look at one of these missing items, the color code is solid green since it sold, but under “orders” in the inspector tab it is completely empty. Somehow it isn’t registering these multi-order items correctly. That means I have to go to eBay and manually look up the fees for each of those items.
Here’s the view from eBay showing two listings paid together:
Here’s the view from within GS:
Two weird things happening here:
The first listing (Canada 1935…) doesn’t appear at all within the GS orders screen, even though it is clearly shown as sold within eBay.
The GS screen is taking the value of the listing that isn’t displayed and showing it incorrectly against the listing that is shown. Within eBay, the sale is for US $3.75 (correct). Within GS the sale is for US $2.00 (incorrect)…the value of the item not shown.