GS no longer downloads buyers' addresses for not paid orders

[fedege96]

Hi,
since weeks (maybe one or two months), GS no longer downloads buyers’ addresses if the order is not paid. In the past, after updating invoice into ebay site, I was able to see buyer’s address into the order within GS. Now, only if an order is paid the address is shown. Otherwise, if not paid, the address box is empty and also after updating invoice in ebay site it doesn’t appear. I hope it might be fixed somehow.

Thank you
Federico

[kristian]

As far as I know the buyer’s address only is available if the buyer went through the checkout process on eBay. It has always been like this.

[fedege96]

Hi @kristian , yes, but when you updated the invoice, address appeared also if the order was not paid. Now it is blank also after invoice update.