GTC Image Service Won't Activate

I just renewed my annual GTC image option. Credit card went through fine, received a transaction/license via email but it gave an error when it said something about completing the subscription. I clicked through it too quickly to remember, but it was a short message.

Though I have the email confirmation, GTC images no longer work. I have the option of buying it (again), but that’s not a solution.

Is there anywhere to add the transaction ID?

If it helps, I’m using eBay Austria and paid in euro. I’d like to get this sorted ASAP as I can not start new listings without it.


Could you please contact us directly and then let us the know under what email address you made the purchase?
We can then send you further instructions.

Regards, Kristian