Hello,
it is some weeks I am having troubles while sending messages. After dispatching an item, I am use to click on mail icon (order section) and send a pre-made template to the customer. However it is terribly slow to start, sometimes it stays there minutes and doesn’t send, so I quit the application, restart and sometime it starts more quickly. Where is the problem?
@ilja the problem is that there is no spinning ball, otherwise I would have already done it. But when I click on the top left icon (the paper plane) there is a sort of spinning circle above it and it lasts also 3-4 minutes before sending…
Perhaps. Message sending is done on the same internal queue as other operations (message download, order download, deleting expired images from a custom image server, etc.). Most likely on of the other operations is cloaking up that queue, so it takes a while until your message gets send. Let see if we can move the message send operation to a different queue.