NOT Updating renewed listings on Ebay

Each day I open the program its not updating my GTC items on GS? Only some of my listings are black stating that have come down off of Ebay but when I check to see if they are still up on my store and they ARE? Very confused… I have tried to update the listings on GS and NOTHING, still black?

Please help

Hello Melissa,
first check under preferences>orders>update orders and listings: did you set to “never” maybe? If yes, just set to “5 minutes”.
Then, when you see a dark listing, select it and then click on “update” icon in top bar (the round arrow). This will make the icon blue again.

Hope this will help you.

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