Hello,
I report some problems I had in orders section and that I consider quite serious. I hope you could find a solution.
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when I ship an item, I am used to send a message to the buyer with the code and a brief text (it is a pre-made template which auto-updates). So, after dispatching, I open GS and type in the proper field the tracking number (if available) and then I select the postal method. As soon as I select “poste italiane” courier from the dropping menu the order disappears since it is automatically marked as shipped. This is not very useful since I have to look for this specific oder in the whole group to send buyer a message. If I try to send the message before selecting the courier (tracking number is written), in the auto-updated message there is no code, I supposte because it requires to select before the courier; the matter is that if I select “poste italiane” the order disappears on his own and each time I have to look for it between all other orders if I want to send a message.
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this one is very important, please fix it as soon as you can. Many orders don’t have a tracking number so the field remains empty. After dispatching, I open GS and I select the courier (still “poste italiane”) and then I manually mark the order as shipped (or… I write a random letter in the tracking code field and it is automatically marked as shipped, see point n° 1). BUT!!.. I discovered that all those orders marked manually as shipped with GS, on eBay site are still waiting for shipping!!! I mean, if there is a tracking code, eBay site is updated, on the contrary, if there is no code and I manually mark order as shipped, ebay transaction is not updated and still needs to be shipped…
I hope to hear soon from you