Return policy value not valid

[pkjack]

Hiya, yeah same thing on a new one…

If i switch on international returns it lets me post, but i don’t offer international returns or my own shipping international… Only use ebay GSP?

I spoke to ebay and they said i dont offer returns even though i use gsp as they deal with it… or is that completely wrong from them ? ( please see screenshot ) from item listed with other plugin

All the best

[davidelliott]

You may want to make sure that eBay has not activated Business Policies for you. They can be pretty sneaky at times.

[rlmartin]

@kristian

If you offer international shipping you have to offer international returns, if I am not mistaken.

I have 100% of my listing profiles set to “INTERNATIONAL: no returns”

[pkjack]

yeah i checked that

[pkjack]

I dont do my own international, only GSP by ebay,.,

Not sure whats going on really.

[Neal]

@pkjack

I dont do my own international, only GSP by ebay,.,

I’m in the USA.
I also do NOT do my own International. ONLY eBay GSP.
AND I’m in eBay Managed Payments also, for nearly 2 years.
NO eBay Business Policies.

Here is how I have all my listings setup:

Neal

Payments:

Returns:

ns:

Shipping:

[pkjack]

Thanks for that… yeah thats same as mine… can i ask this though… if you select the drop down on shipping profile… do you have a profile there?? as even thought i dont use one & never have, nor are they on… there is one there?

All the best

[pkjack]

Out of interest imported an item item from ebay…

and have all theese?? but ive never have used policies…

[Neal]

@pkjack

if you select the drop down on shipping profile… do you have a profile there??

WOW!!! I guess I do… A bunch of them! Must be eBay generated???

Also have a few Payment and Return Profiles listed in the popup menus. But, all of them say “Don’t use”.

Neal

[pkjack]

Thats exactly the same sorter thing i have…

[pkjack]

I think im going to activate business policies… to see if i can get on with it… while still working on this problem in the mean time …

Will update here with anything i find for anyone to use also

[rlmartin]

Ebay generates them constantly. I had over 200 and wasn’t using them but when I did start to use policies I had to clear them all and move ones in use into 6 main policies. A couple hours work for 800 listings but simple to use ever since I started using policies

[rlmartin]

Hints: Number the policy you want to use and ebay puts in numerical order and also GS keeps them in that same order. Any time you do something odd ebay creates a new one… hence the France policy.

Payment policy I have 2 and returns policy is only one to choose from

[pkjack]

Yeah i found, when i went to change one, it owuld then make another like 5/6 for no reason…

Do you use the policies then? Never really been sure weather to or not

[rlmartin]

I have used policies for well over 1 year. A little bit of work to clear the many 100’s ebay had created but not a second of work since except 1 time deleting the few random ebay created over the year. GS is great in keeping my listings within the policies I have numbered in my photo above. The odd one was a special one created for 1 listing that wasn’t covered in my #1-8 list. The simplicity comes from always choosing from your predetermined list and that prevents ebay from making a new one for a tiny variable.

[davidelliott]

Agreed. Took me forever to move over and apart from a recent hiccup it was well worth it.

[pkjack]

OKay, thanks… ive switched over now… what i nightmare it was… always making more when i was changing them!!!

thansk anways

[pkjack]

Right, not 100% sure policies will work for me as i have lots of different postage etc… Any more ideas how to fix this " return policy is not valid "

All the best

[pkjack]

Just been told they are becoming mandatory " soon " so no worries…

All the best