Search orders by item title

[lionhoho]

It seems this issue has happened before when I search topics here, but I’m not sure only me has the issue now? I get empty results while searching for items at the orders tab.

OSX 11.2.3
8.3.6(1292)

Anyone has the same problem?

Thanks

[kristian]

Please click on that little magnifying glass icon in the search field and make sure that “All fields” is selected there.

Hope this helps,
Kristian

[lionhoho]

Thanks for the reply. I tried it but the results were either empty or some orders irrelevant

[kristian]

Maybe there’s an issue with your GarageSale database.
Do your smart groups work correctly in Orders mode? For example what happens if you create a new smart groups that filters by title? Does that work?

Regards, Kristian

[lionhoho]

I did so and there is no option for item title so I tried these instead.

Any - Quantity Purchased - is - 2
I got some orders of quantity 3 or 4 but no 2 items as result

Any - Buyer Name - is - Alex

No results, but I do have buyer’s name is Alex.

Thanks

[lionhoho]

Bump up. Any thoughts are welcome. Thanks

[kristian]

Can you please make a screenshot of the search field settings and post it here?

Also, you’re sure the order/title your’re missing exists in the Orders section?

Regards, Kristian

[ilja]

Maybe your search term is too short or contains numbers?

For performance issues, you have to type at least 4 letters before search starts. Also, if your search term includes numbers, those aren’t matched against what’s in your database.

[lionhoho]

Thanks a lot for the reply. I did some tests and here are the pictures.

1. There is no item title so I tried with Quantity Purchased = 3 (then 2 and 1)
   

   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

2. For smart groups, Any - Buyer Name - is - Ben will not work but Any - Buyer Name - contains - Ben will work.

3. For the search tool in the orders section, if I want to get this item
   

   

I tried these settings but no luck

Search by buyer name will work

Thanks