I have refreshed the token several times, rebooted the computer, still can’t use the program. I have also emailed your support but have had no contact. Can’t use your program. Also, my pro subscription is not showing even though I see the payment has gone through. What is going on?
I checked our support system but we didn’t receive any previous mails from you, unfortunately. However, I just replied to your latest mail that you sent a few hours ago. This is a part of my answer:
If the Preview just states “Generating Preview” there’s most likely an issue with the eBay access token which is saved in the system Keychain. (There’s a FAQ entry available on our support page about this issue.)
It might be required to renew the eBay token completely:
Remove your eBay account from the GarageSale preferences > Accounts, restart your Mac and then re-add your eBay account.
If this won’t help, please give this a try:
- Quit GarageSale if running.
- Open the macOS “Keychain Access” application and enter “GarageSale eBay Account” in the search field. (If you don’t find anything try it with “ebay token”.)
- Right-click on the eBay account token in the Keychain and select “Delete”.
- If done, restart your Mac, start GarageSale and add/refresh your eBay access tokens in the GarageSale preferences > Accounts.