Hello,
I am running GarageSale 7.0.8b8 (803) and I’ve been getting an error that I have never received before that prevents me from posting any of the templates.
“Products have a registered UPC. please enter a valid UPC that matches your product.”
I have tried closing and reopening GarageSale, refreshing the token, and putting N/A in the barcode section (this was mentioned in another post). So far none of this has worked and I’m not sure how to remedy this problem as it is the first time it has come up. I have tested 3 listings and they all show the same error message.
did you add a product to the product informations?
What category do you have selected?
Please update the eBay category data (click on the sprocket icon in the category browser) and check the category, item specifics and product selection afterwards.
There’s no need to enter “N/A” into the barcode field - you can leave it empty.
It is in the “Other Laptop Replacement Parts” category and there is no product added in the product information section. We make a lot of listings with just a category selected and this is the first time that we have had a problem with this.
I updated the eBay category data and I am still having the same error message with the barcode field empty.
Thanks for the suggestion but it does not seem like the lack of a UPC is the problem, the error message states that a UPC already exists for the product and it wants me to enter that in, which is something that I have never had to do in the past. We have UPC codes already but that doesn’t solve this particular problem.
Can you export one of the listings in questions and post it here or send it to the GarageSale support?
A screenshot of the error would be helpful, too.
It seems to be mandatory to enter a barcode if you’re trying to list an Apple product or a part for an Apple product. That’s why you get such a specific error message from eBay.
eBay has been gradually tightening their policies regarding product identifiers since 2016. Maybe they recently enabled the product code required for the category you are listing in?
