Just downloaded the update in title and now garage sale will not open. Opens and then crashes immediately. What do I do?
Please give the latest beta version of GarageSale 7.0.8 a try:
Did you just upgrade from GS 6 or did you update from a previous GS 7 version?
Regards, Kristian
Just upgraded from 7
Thank you,
Matthew Boyd
Jesus Christ is the ONLY WAY to heaven! (John 14:6)
Tried the beta and it still is crashing upon opening.
Thank you,
Matthew Boyd
Jesus Christ is the ONLY WAY to heaven! (John 14:6)
That’s odd. If you start the beta version and immediately hold down the control key, does it start then?
Also, please send us the crash reports, if prompted.
Regards, Kristian
Yeah I am really confused. So I held the control key and it opens the debug screen, as soon as I pick something and continue, it opens GS briefly and then crashes. The report is too long and won’t allow me to send.
Here is the start of the crash report
Process: GarageSale [2853]
Path: /Applications/GarageSale.app/Contents/MacOS/GarageSale
Identifier: com.iwascoding.garagesale7
Version: 7.0.8b4 (799)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: GarageSale [2853]
User ID: 501
Date/Time: 2017-07-07 07:28:39.793 -0400
OS Version: Mac OS X 10.12.5 (16F73)
Report Version: 12
Anonymous UUID: 021F587B-0C1D-5195-3CDC-629BCFE536B0
Time Awake Since Boot: 74000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Thank you,
Matthew Boyd
Jesus Christ is the ONLY WAY to heaven! (John 14:6)
Any chance you could send us the whole crash report? Do you get the Crash Report panel upon restart?
It will not let me post it because it is too long.
Thank you,
Matthew Boyd
Jesus Christ is the ONLY WAY to heaven! (John 14:6)
No need to post it here.
Instead, do you get the crash reporter panel upon restart* that lets you enter your e-mail and send the report to us automatically?
*after restarting GarageSale after a crash
Regards, Kristian
I will look. I also have an issue with a programmer who made a template for me to use in garagesale but we cannot get it to work. Can I give you her email so she can talk directly with you?
Matthew
Jesus Christ is the ONLY way to heaven. (John 14:6)
When I try to restart garagesale, it brings up that screen to email report, but then the whole thing crashes again before I can use that option.
Hmm, is there anything non-standard about your system or network?
You should make sure that your network does not block the connection (Firewall, proxy server) and that you don’t use a tool that could block the network (Kaspersky, LittleSnitch, MacKeeper, HandsOff, cisco anyconnect, GlimmerBlocker, AdBlocker).
Regards, Kristian
Can you send the whole crash report to our support team at garagesale@iwascoding.com? Preferably you paste it into a text document and attach to the e-mail, including a link to this discussion on the help forum.
Here is the crash report.
Thank you,
Matthew Boyd
Jesus Christ is the ONLY WAY to heaven! (John 14:6)
Sorry, I cannot see anything attached to your message.
Look at the bottom of the email maybe?
Thank you,
Matthew Boyd
Jesus Christ is the ONLY WAY to heaven! (John 14:6)
Thanks. I was able to extract your attached crash report from the forum’s web interface.
It seems you are using the outdated design language identifier [[item.condition]] in a custom design or in the item’s description itself. This causes GarageSale to crash.
Do you still get the crash if you disconnect your Mac from the internet before starting GarageSale?
I just deleted the whole program and re downloaded it and it is working fine for now.
Thank you,
Matthew Boyd
Jesus Christ is the ONLY WAY to heaven! (John 14:6)
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