GS 9.4 spinning beachball of death - Item Specifics

GarageSale
1

GarageSale 9.4 almost unusable. iMac MacOS 12.1
“Item Specifics” causes spinning beachball. Have to wait several minutes for it to stop, or Force Quit
GarageSale.

Is there a way to revert to an earlier version of GS until this is fixed?

David James (dbjames@btconnect.com)

2

Can you please give this hot fix a try?:
https://downloads.iwascoding.com/downloads/GarageSale_9.4.1rc2.dmg

3

Made no difference, if anything it’s now even worse

4

I am sorry to hear. Before going back to GarageSale 9.3 would you be so kind and provide us with some diagnostic data so we can try to fix the hangs?
Please follow these instructions to gather more diagnostic data:

  1. Launch GarageSale 9.4 if you don’t have it already running

  2. Open the “Activity Monitor” application (you find it in the Finder in the “Applications” > “Utilities” folder)

  3. Select GarageSale from the list of running applications in Activity Monitor

  4. Now do something you are pretty sure that will cause the beachball/hang to come up for several seconds.

  5. Then quickly switch back to Activity Monitor and from the “View” menu select “Sample Process” (Activity Monitor will probably ask you for an admin password at this point)

  6. Wait while the sample is taken

  7. Save the sample output into a text file and send it to me or post it here.

5

I am having this same issue. As a result, I’m constantly forcing the application to quit and restarting it. It often occurs when I attempt to remove an item specific. The - sign next to the item specific will stay highlighted as if I have moused over it even after moving the mouse away.

6

Is there any chance you can make a short screencast so we can see how you reproduce the issue?

You can use QuickTime to record a screencast. (QuickTime Player > ‘File’ menu > ‘New Screen Recording’)

If the video file is larger than 10 MB please upload it to DropBox or send it via WeTransfer: http://www.wetransfer.com/

7

Also, could you provide us with some diagnostic data?
Please follow these instructions to gather it:

  1. Launch GarageSale 9.4 if you don’t have it already running
  2. Open the “Activity Monitor” application (you find it in the Finder in the “Applications” > “Utilities” folder)
  3. Select GarageSale from the list of running applications in Activity Monitor
  4. Now do something you are pretty sure that will cause the beachball/hang to come up for several seconds.
  5. Then quickly switch back to Activity Monitor and from the “View” menu select “Sample Process” (Activity Monitor will probably ask you for an admin password at this point)
  6. Wait while the sample is taken
  7. Save the sample output into a text file and send it to me or post it here.
8

I’m trying to determine a pattern to it. I know what ultimately seems to trigger it, but it doesn’t happen every time. That makes doing a screen recording difficult. Hopefully I figure out a way to make it happen on demand and then can provide more information.

9

@mpconnick @djairfix Can you please give this updated version another try?:
https://downloads.iwascoding.com/downloads/GarageSale_9.4.1rc3.dmg

If it has not improved, please run the “sample” process once again, thank you!

10

Sorry - 9.4.1rc3 has the same problem.
Item Specifics starts OK, then gets slower and slower, until beachball/hang

I’ll run Activity Monitor again and send you the file…
David

11

I have also lately seen the occasional short (<1-2 seconds) spinning beachball or “stuttering” recently. Noticeable while scrolling the left-side listings list up and down.

Neal

12

We still cannot reproduce the issue on any of our Macs. Nevertheless, here is a version to improves the preview update mechanism slightly. Please give it a try and send it another sample file if the situation does not improve:

https://downloads.iwascoding.com/downloads/GarageSale_9.4.1rc4.dmg

13

i have the same issue, Item Specifics is a nightmare and sometimes hangs up the software. I need to FORCE QUIT and restart many a time.

15

Could you please give this pre-release of the upcoming GarageSale 9.4.1 a try?:
https://downloads.iwascoding.com/downloads/GarageSale_9.4.1rc5.dmg

If you still should experience hangs, please provide us with some diagnostic data.
Please follow these instructions to gather more diagnostic data:

  1. Launch GarageSale 9.4.1 if you don’t have it already running

  2. Open the “Activity Monitor” application (you find it in the Finder in the “Applications” > “Utilities” folder)

  3. Select GarageSale from the list of running applications in Activity Monitor

  4. Now do something you are pretty sure that will cause the beachball/hang to come up for several seconds.

  5. Then quickly switch back to Activity Monitor and from the “View” menu select “Sample Process” (Activity Monitor will probably ask you for an admin password at this point)

  6. Wait while the sample is taken

  7. Save the sample output into a text file and send it to me or post it here.

16

What version of macOS are you running?

17

Is the issue still there in this version:

https://downloads.iwascoding.com/downloads/GarageSale_9.4.1rc8.dmg

18

I have had a similar problem and it seems that when editing items prior to listing the ITEM SPECIFICS
tree opens but fails to have the Close Window option available so that window stay open during all editing .
I have to click and drag it in order to reveal the three buttons at the top left in order to close. Sometimes that doesn’t not work and the whole GarageSale app stalls for ever unless i force quite the computer.

19

What macOS version are you using?

20

FYI: We have received confirmation from a user that RC8 finally fixes this annoying issue. :sweat_smile:

Thanks to everyone who contribute time to figure this out.

21

Version 9.4 and seems up to date?