i have been having an issue with this for a while and have messaged about it before and it is still happening.. so in the condition section it keeps saying “not supported” and then my listing wont go up, they just fail… when i got to start listings they will say they are good and then i hit start listings and they error due to condition “not supported”
Are you already using the latest version of GarageSale, version 10.1?
Please open the GarageSale Settings > Accounts and check whether your account token says “upgrade needed”. If it does, please refresh your eBay access token.
Also, maybe your eBay category data is out-dated and needs to be updated manually (“condition” is part of that data). To do this, select one of the listings in question and open the category browser. In that browser click on the sprocket icon to update the category data.
i have done all that, this is not the first time, i have restarted my computer, updated categories, deleted category data restarted garagesale.. i have done all of that so so many times.. if yall know there is a problem why not fix it?
I am sorry to hear it didn’t help. Please let me know which version of GarageSale you have installed. (Just select ‘About GarageSale’ from the ‘GarageSale’ menu in GarageSale.)
Also, what eBay site and what category do you use in that listing?
10.0, it has been happening with all the versions, i recently updated hoping maybe itll be fixed, and nope… i list in all categories… more in like clothes and home stuff then books or media…
like yall know there is an issue.. so why not fix it?
I just tested it with some of the categories you mentioned (eBay US) but for me the condition menu is working perfectly fine.
Please do this:
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Update to the latest version GarageSale 10.1. To update simply select “Check for Updates” from the “GarageSale” menu or download directly from the website.
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Open the GarageSale Settings > Accounts. Select your eBay account and then click on “Refresh Access Token” to refresh your eBay token. (That’s important for downloading the latest eBay category data.)
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If done, update the eBay category data manually one more time.
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Re-select the category in your listing.
i have done all this and i just updated to 10.0 last week… and it is still happening consistently… yall apparently know that this is problem cause your always like try this and do this and all this stuff so you know it is an issue just fix it…
The problem is fundamentally caused by ebay changing their data tables of category information too frequently, or propagating the information irregularly across servers. I’ve noticed multiple problems in the last few weeks, essentially daily, where if I list 500 items, two or three will be incorrectly tagged as missing Condition, or not supporting it.
There’s no way to control eBay’s fiddling on their end. But I wonder if the approach that comes closest to making it transparent is perhaps to have GarageSale always (silently) update the Categories before any call to the verification/launch servers.
Is that a possibility? I can see no situation where anybody would want a stale Categories tree, and for me the time it takes is 10-20 seconds when I do it manually.
It still may not completely mask this particular problem, but it is something I’ve started doing every day when I list or re-launch anything at all, since the errors have been cropping up more than once a day for me.
That is: I’ve noticed that updating Categories once sometimes still fails to clean the loose ends up.