I have been subscribed and fully paid to Garage Sale Pro for several years.
This year of 2022 my subscription payment appears to have been processed in early June based on the iwascoding confirmation email I received.
Throughout June and July I was using the GS Pro software with no problems, creating and revising eBay listings just fine, until tonight when I downloaded and installed the new GS Pro 9.0.5 software. After which, when I go to my GS Pro program under Preferences/GarageSalePro, it says “You are not subscribed to Garage Sale Pro.”
Furthermore, when I go to sign in using my correct email and password, I am denied access. Moreover, when I use the “Forgot Password” feature and enter my correct email address, the system accepts my correct email address, BUT then I never actually receive a password reset email (meantime I am NOT blocking iwascoding emails.)
Since I cannot sign into GS Pro, I am unsure of, and I cannot check or confirm what payment method is on file. I have checked my various bank accounts, and credit cards, and Payal, and I do NOT see the $149.90 payment processed anywhere.
Meantime I cannot of course revise any of my current eBay listings due to “not subscribed” to GS Pro.
All I want to do is:
Get or rather remain properly subscribed to GS Pro, and get my GS Pro software program to function accordingly;
Get my password to reset so that I can sign onto GS Pro and make payment and/or figure out what payment method is on file;
Figure out for sure whether iwascoding ever truly received the $149.90 subscription payment in early June, and from what source.
Thanks for your assistance on these matters!