I was attempting to add a photo to a listing and received the attached error message. I have no clue why any of that is at issue since I didn’t initiate any of it. Help.
If it is an auction and someone did at least one offer, you cannot modify that auction at all, also adding one image is forbidden…
If there’re bids on an auction it can no longer be revised. Please see the eBay help here for more details:
http://pages.ebay.com/help/sell/revising_restrictions.html#auction
Regards, Kristian
I’ve had a similar problem as macbuz when attempting to update ALL my ebay listings via GS for the new https rules.
I get error messages for all listings for postage, returns and payment policies. All listings look fine on ebay and have all these details showing correctly, but for some reason it’s not compatible with GS since the new update.
My error messages say:
You’ve provided an invalid postage policy
You’ve provided an invalid return policy
You’ve provided an invalid payment policy
So at this stage I’m unable to update my listings in bulk or even 1 at a time via GS.
kristian, fedege96 - thank you for your replies. The auction in question did indeed have a bid on it so apparently that’s the issue.
What you should do is to check these profiles on your “My eBay” website. The eBay help says:
http://pages.ebay.com/help/sell/business-policies.html?clk_rvr_id=1148696551430&rmvSB=true
I can’t tell you what’s wrong with your profiles but maybe you get a more detailed message from eBay there.
After making changes to your profiles, please update them in GarageSale (select “Update profiles” from one of the profile menus in the options for payment, shipping or returns.)
Regards, Kristian
Thanks Kristian
When I attempt to revise the policies via GS, I get the same error messages saying I’ve provided an invalid postage, return or payment policy.
Everything is correct on ebay, I’m just unable to revise anything via GS.
regards, Dee
Does it work when you only select “Listing Description” as field to revise?
I can’t see ‘listing description’. I can see ‘Listing Title’ and ‘Item description’, but it seems to be anything that I revise, I get the same error messages since upgrading to the latest version of GS. I need to update all 1200 listings in bulk to comply with eBay’s https rules. Is it just me, or are others having the same problem?
Dee
Sorry, “Item Description” is what I meant.
I’m still puzzled why you would get these error from eBay, as eBay should not validate those fields when you only revise the listing’s description?
In GarageSale, do you use profiles for returns, payment or shipment in the listing you are trying to revise?
Hi, I worked out how to select ‘item description’ only to revise and managed to revise all 1200 listings via GS and didn’t get the error messages this time, BUT when I ran the report to check for https coding, all 1200 listings now have errors (originally I only had 500 of my 1200 listings with https errors). So revising via GS has obviously inserted more https coding onto my listings instead of removing it.
Please help, I really don’t know what I’m doing wrong. best regards, Dee
Can you please post a link to one of these listings so we can have a closer look at it?
You’re using GarageSale 7.0.9, aren’t you?
Regards, Kristian
I’m using GarageSale 7.0.9b5
Link to 1 of my non-compliant listings revised via GS:
http://www.ebay.com.au/itm/132311794842 http://www.ebay.com.au/itm/132311794842
regards, Dee
Hi Dee,
this seems to be a listing that you “imported from My eBay” in GarageSale 7. When re-importing listings from eBay, GarageSale is unable to “unmangle” design resources and images embedded into the description.
However, there’re should be an easy way to fix it:
GarageSale 7.0.9b5 adds the “Verify Image Links in Description” command for bulk replacing images links with image, and the ‘http’ protocol with ‘https’. This command is especially useful if you imported listings from My eBay, which contains image links and http images in the description.
Make sure to use the “Revise” command on active listings that got modified by the new command.
Regards, Kristian
Please explain what I need to do in GS 7.0.9b5, I don’t know what you mean by ‘verify image links in description’. When I bulk revised all I did was select the revise button and ticked on ebay images. Please explain step by step what I need to do. thanks, Dee
Please see Ilja’s post here. There’s a screenshot as well:
Simply select one or more of your affected listings and then select “Verify Image Links in Description” from the Listing menu. Select the first two checkboxes and decie whether the modified listings should be moved to a certain folder. Selecting the last checkbox might also be helpful so you can start the revise process immediately.
Regards, Kristian
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